Google Cloud Support Packages

Rest easy knowing that your cloud environment is under constant protection from Google Cloud Veterans.

Support Packages for Google Cloud

Our security packages for Google Cloud consist of two plans – to compare, we’ve contrasted it against Google Cloud Customer Care for Enterprises. Below you can directly see how we are bringing enterprise value to Startups & SMBs.

	D3V Silver (D3V + Google Cloud)	D3V Gold (D3V + Google Cloud)
Access to Support	Unlimited	Unlimited
Response time	All Cases: 3 hour initial response time	All Cases: 1 hour initial response time
Billing Support	Multi-channel, monthly summary of spending	Multi-channel, monthly summary of spending, resolve issues
Technical Support	Multi-channel, resolve outages/defects	Multi-channel, resolve outages/defects
Response for High & Critical Impact Issues	8/5	24/7
Technical Account Manager	Included	Included
Operational Health Reviews	Included	Included
Discounted Staff Aug for Google Cloud Developers & Data Engineers	Included	Included
General optimization, consulting and training	Not included	Included: GC optimization & architecture recommendations
Backup & Disaster RecoverySolutions	Not Included	Included: Monthly review of backup policies
DevOps Hours / Cloud NativeApp Development	Not included	Included: Up to 10 hours per month of custom DevOps work / Custom Cloud Native App Dev
Monthly Security Audit	Not included	Included + ransomware protection

Feature Directory

Access to Support

Unlimited amount of support tickets for both our two packages as well as Google’s.

Response Time

While Google covers Priority 1 cases in 15-minutes, our two plans offer very reasonable response times to ALL cases.

Billing Support

Gain more billing support and insights from our plan, whereas we don’t only offer multi-channel support but also summaries and recommendations.

Technical Support

Solve issues quickly with multichannel support and a guarantee for us to resolve outages/defects as soon as possible.

Response for High & Critical Impact Issues

Like Google, both of our plans offer 24/7 support for high and critical impact issues.

Technical Account Manager

Receive your own personal technical account manager that comes along with the support plan.

Operational Health Reviews

Monthly reviews on your operational health, with recommendations to match.

Discounted Staff Aug for Google Cloud Developers & Data Engineers

In both of our main plans, we offer a discounted rate if at any point staff augmentation for certified Google Cloud Professionals is required – regardless of if it’s for a few hours or full-time.

General Optimization, Consulting and Training

In D3V Gold, on-going optimization recommendations, training and consulting is included so that your team has the necessary understanding to excel by yourselves.

Backup & Disaster Recovery Preparation

In D3V Gold, monthly reviews for backup policies in place are carried out to ensure total reliability in any circumstance.

DevOps Hours / Cloud Native App Development

Optimize your development pipelines and enhance productivity with our dedicated DevOps Hours.

Monthly Security Audit

In D3V Gold, monthly security audits are carried out to ensure there are no vulnerabilities. We also implement ransomware protection due to an increasing trend in these types of attacks.

Better secure your business with a specialized Google Cloud Partner

D3V Specialization Application Development

What Our
Clients Are
Saying

Working with D3V was hands down one of the best experiences we’ve had with a vendor. After partnering, we realized right away how they differ from other development teams. They are genuinely interested in our business to understand what unique tech needs we have and how they can help us improve.

Lee ZimbelmanWe had an idea and D3V nailed it. Other vendors that we had worked with did not understand what we were trying to do – which was not the case with D3V. They worked with us through weekly meetings to create what is now the fastest and most accurate steel estimating software in the world. Could not have asked for anything better – what a Team!

We used D3V to help us launch our app. They built the front end using React and then pushed to native versions of iOS and Android. Our backend was using AWS and Google Firebase for messaging. They were knowledgeable, experienced, and efficient. We will continue to use them in the future and have recommended their services to others looking for outside guidance.

Constrained with time and budget, we were in search of an experienced technology partner who could navigate through the migration work quickly and effectively. With D3V, we found the right experts who exceeded our expectations and got the job done in no time.

Protecting our customers data & providing seamless service to our customers was our top priority, which came at a cost. We are very satisfied with the cost savings & operational efficiency that D3V has achieved by optimizing our current setup. We’re excited about future opportunities for improvements through deriving insights from our 400 million biomechanics data points.

Our experience with D3V was fantastic. Their team was a pleasure to work with, very knowledgeable, and explained everything to us very clearly and concisely. We are very happy with the outcome of this project!